FAQs

We have compiled frequently asked questions and answers relating to the “Thermomix Basics” campaign.

If you have a question about “Thermomix Basics” that hasn’t been answered here please contact our Thermomix Basics team on XXXXXXXXXXXXX or email XXXXXXXXXXXXX

questions and answers

The safety and wellbeing of our customers is and continues to be our highest priority. Vorwerk Elektrowerke, the manufacturer of the Thermomix, has launched a global educational campaign called “Thermomix Basics” to ensure all Thermomix appliances are being used appropriately and in accordance with the manufacturer’s instructions and the user manual. As with all kitchen and electrical appliances it is important to follow the manufacturer’s instructions and exercise care when using them.

This campaign is targeting mainly the TM31 customers However, the majority of the information delivered in the “Thermomix Basics” campaign is also relevant for the TM5 customers.

The TM5 and TM31 appliances are safe to operate when used appropriately and in accordance with manufacturer’s instructions and the user manuals. The “Thermomix Basics” campaign draws together all the essential safety rules. If you own a TM31 model, please ensure your bowl lid sealing ring is not damaged or worn; it should be replaced immediately if it is more than two years old or is damaged or worn. You can order a new one from XXXXXXXXXX[insert link].